Fix Sync Agent connection and sign-in issues.
Connection failed
| Cause | Solution |
|---|---|
| Not signed in to MyLMU | Complete sign-in in the browser when prompted |
| Onboarding incomplete | Finish onboarding and set your driver name first |
| Browser blocked redirect | Allow the mylmu-sync-agent:// protocol redirect back to the app |
| Popup blocker | Allow popups for mylmu.app during connect |
Status not "Connected"
- Click Disconnect (if available)
- Click Connect to MyLMU again
- Sign in through the browser
- Wait for redirect back to the app
Token expired
If uploads fail with authentication errors:
- Sign out in the Sync Agent
- Reconnect via Connect to MyLMU
- Verify status shows Connected
- Retry upload or wait for next file detection
After upgrading to Pro
Telemetry folder access requires refreshed entitlements:
- Sign out and reconnect
- Re-select the Telemetry folder
- Confirm telemetry uploads work in the Activity Log
Driver name required
Connection requires a Driver Name in Settings. Without it, the auth flow redirects you to complete onboarding.
Both apps must match
Ensure the desktop app and your web dashboard are connected to the same MyLMU account.